ConnectWise Cloud Backup (formerly SkyKick): backups temporarily suspended
- Update
ConnectWise has not yet provided an expected recovery date for Cloud Backup. As a result, no new Microsoft 365 backups are being made.
We are no longer waiting and are actively moving customers to uBackup, the European backup service of Universal.Cloud. All Universal.Cloud customers can use it, and switching is possible immediately. We will cancel your ConnectWise subscription on your behalf as soon as the ConnectWise portal is accessible again.
Would you like to switch? Create a ticket in the portal or contact support@universal.cloud. More information: https://universal.cloud/nl/blog/article/connectwise-cloud-backup-service-interruption
Show 3 earlier updates
- Update
For customers who do not want to wait until the ConnectWise service is available again, Universal offers a migration to an alternative backup solution. Please contact support@universal.cloud.
- Update
ConnectWise has published a guide with checks and remediation steps for Microsoft 365 environments that use Cloud Backup: https://www.connectwise.com/contentassets/10777cd3364d440c86ed5270a94a5f24/connectwise-cloud-backup-technical-investigation-and-remediation-guide-1.pdf
For customers with a Security as a Service contract, Universal carries out these checks. We advise customers who manage the security of their own Microsoft 365 environment to carry out these checks as well. Would you like help with this? Submit a request for assistance via support@universal.cloud.
- Identified
As a precaution, ConnectWise has temporarily suspended its Cloud Backup service (formerly SkyKick Cloud Backup) while it investigates a security issue on its own platform. While the service is down, no new backups of Microsoft 365 data are being made. According to ConnectWise, existing backup archives are not affected; they will be accessible again once the service is restored. This is an issue within the ConnectWise platform; Universal's systems are not affected. We are monitoring the situation closely. The current status at ConnectWise can be followed at https://status.connectwise.com